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How parents can protect teens from mobile app payment issues


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As new peer-to-peer payment app options emerge for teenagers, experts say it’s an opportunity for parents to teach their kids how to use these financial tools wisely — and educate them on how to avoid common pitfalls.

Venmo on Monday unveiled a new linked teen account that parents can open with select features for kids 13 to 17 years old. While some teenagers already use Venmo, individual account holders must be at least 18 years old, or the age of majority in their state, per the app’s user agreement.

This isn’t the first peer-to-peer payment app to expand to teen users. Cash App, Square Cash and Apple Wallet also offer features for teens, albeit with parental supervision. PayPal, parent company of Venmo, still requires users to be at least 18 years old, or the age of majority in their state.

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The Venmo teen account includes a debit card and can be funded by a parent’s Venmo account through any linked sources. Parents can monitor their teen’s payments and friend requests, as well as control privacy settings.

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“People use these P2P apps because they’re convenient and they’re easy,” Murray said. “But it’s very inconvenient when something goes wrong.”

“It’s difficult to fix it, and people just don’t realize that up front,” she added.

Nearly one-quarter of users have reported sending money to the wrong person, a 2022 survey from LendingTree found, while 15% have been victims of scams.

“We have a zero-tolerance policy on our platform for attempted fraudulent activity, and our teams work tirelessly to protect our customers,” a PayPal spokesperson told CNBC. “We encourage customers to always be vigilant online and to contact customer service directly if they suspect they are a target of a scam.”

Protecting teens from common P2P payment issues 

Murray also suggested only paying “people you know well” via P2P apps and asking them to send you a request via the app before making a payment for the first time. “Once you have completed a transaction, it’s done,” she warned. “You’re not getting your money back.”

Teens should also make transactions private, add extra authentication to access the app from their phone, and be vigilant when sharing their device with others, she said. They may also thwart scammers by never sharing authentication codes with anyone.

Talk to your teens about money 

As your teen learns about budgeting and payment apps, experts urge parents, it’s important to discuss these topics with them at home.

“The best tip I can offer is to keep that communication going with your teen about money,” said Desiree Kaul, a certified financial planner at Main Street Planning in Satellite Beach, Florida. “As long as your child feels comfortable asking you questions, they will always have someone to turn to when they want an answer.” 

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